Last Updated: September 19, 2024

1. Our Commitment to Privacy

At TruckerCloud (“we,” “us,” or “our”), we prioritize the protection of your personal and business-related information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, applications, and other services (collectively referred to as the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue the use of our Services.

2. Types of Data We Collect

We collect a variety of data to provide and improve our Services. The specific types of data we collect depend on your interactions with us, the Services you use, and your business requirements.

2.1 Data You Provide to Us

• Identifiers: Information such as your full name, email address, postal address, phone number, user ID, and password.
• Commercial Information: Payment details, transaction information, and other financial data required to process payments and manage accounts.
• Business Information: Information related to your business, such as Department of Transportation (DOT) numbers, vehicle identification numbers (VINs), driver’s license details, and insurance policy information.

2.2 Data We Automatically Collect

We automatically collect certain types of data when you access our Services. This includes:

• Device Information: IP addresses, browser type, operating system, and device identifiers.
• Usage Data: Access times, pages viewed, links clicked, and browsing activities while using the Services.
• Geolocation Data: Location-based data from your device, derived from GPS, Wi-Fi, or other network-based positioning technologies.

2.3 Data from Third-Party Sources

We may collect additional information from third-party sources, including:

• Data from Providers: Information from your Electronic Logging Devices (ELD) or camera systems, such as authentication data, location data, vehicle data, driver data, hours of service data, safety events, photographic or video images, and other data provided by Data Providers.
• Partner Information: Information shared by our partners to support Services, such as insurance or compliance-related data.

3. How We Use Your Data

We may use the data we collect for a variety of purposes, including:

• Account Management: To verify your identity, manage your account, and facilitate the delivery of Services.
• Service Delivery: To provide, maintain, and improve our Services, including analyzing data, processing transactions, and delivering personalized content.
• Data Analysis: To aggregate and analyze collected data for reporting, product improvement, and compliance purposes.
• Driving Trend Analysis: We use driving data to analyze trends such as how often drivers engage in distracted driving, which cities or states have the highest instances of speeding, or how trip lengths and distances vary during holidays. This data is anonymized and aggregated so it cannot be reasonably re-associated with you.
• Marketing and Communications: To send promotional materials or service-related updates (you may opt-out of marketing communications).
• Legal Compliance: To fulfill legal obligations, prevent fraud, and ensure compliance with applicable laws and regulations.

4. Data Sharing and Disclosure

We may share your data with third parties under the following circumstances:

4.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as payment processors, data analytics providers, and hosting services.

4.2 Data Access for Business Use

As outlined in our agreements with carriers, we may access, aggregate, and share data from ELDs, cameras, and other sources with Data Recipients (e.g., insurers and service providers) to help arrange and administer insurance coverage, or for other related purposes. This may include:

• Collected Data: Data collected from ELDs, cameras, or other devices, including driver and vehicle information, safety events, and location data.

4.3 Aggregated and Anonymous Data Sharing

We may share aggregated and anonymized usage data in the normal course of operating our business. For example, we may share information publicly to show trends regarding the general use of our services, such as driving behavior trends. In these instances, the shared data will not contain any of your personally identifiable information, ensuring your privacy is maintained.

4.4 Legal Requirements

We may disclose your information when required by law or in response to legal proceedings, such as court orders or government requests.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the new entity as part of the business transaction.

5. Security of Your Information

We implement a variety of security measures to protect your personal and business-related information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The appropriate retention period for your data is determined based on several factors, including:

• The amount, nature, and sensitivity of the data.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we process the data and whether we can achieve those purposes through other means.
• Any applicable legal obligations, including statutory limitations.

Once the applicable retention period expires, your personal data will be securely deleted. If, for technical reasons, we are unable to delete some data entirely, we will implement appropriate measures to ensure that it is no longer used or accessible.

7. Location and Positioning Data

We use various technologies, including GPS, Wi-Fi, and other network-based systems, to collect and process location-based data from devices accessing our Services. This location data is used to provide relevant content and services based on your geographical position. We do not use location data to personally identify users without their explicit consent. The data is primarily used for navigation, routing, and enhancing the accuracy of our Services.

8. De-Identified Data

We take steps to de-identify your personal data so that it cannot be reasonably re-associated with you. Where possible, personal details such as name, address, age, or other identifiers are removed to protect your privacy. This de-identified data may be used to analyze trends or improve our services. In cases where we share data with third parties, such as insurers or service providers, we ensure that the shared data is anonymized or aggregated and does not contain any identifiable personal information.

9. Your Privacy Rights

9.1 Access and Correction

You have the right to access and request corrections to the data we hold about you. You can update your personal information by contacting us at support@truckercloud.com.

9.2 Withdrawing Consent

You may withdraw your consent for the collection, use, or disclosure of your data at any time, although this may impact your ability to use our Services.

10. Your Rights as a Resident of California, Colorado, Connecticut, Virginia, and Utah

If you are a resident of California, Colorado, Connecticut, Virginia, or Utah, the following rights and provisions apply to you:

10.1 Coverage

This section applies to natural persons residing in the listed states. We provide these disclosures in compliance with the privacy laws of those states. As some rules are still being finalized, we are continuously updating our processes to ensure full compliance with these laws.

10.2 No Sale of Personal Data

TruckerCloud does not sell your personal data. We may allow third parties to collect personal data from our Services if they are authorized service providers who agree to our contractual restrictions on their retention, use, and disclosure of such data. If you interact with third parties through our Services or direct us to disclose your data to third parties, your data may be shared accordingly.

10.3 Exercising Your Rights

State laws may grant you rights to access, correct, delete, or restrict the processing of your personal data. You may also have the right to opt out of the sharing of your data for advertising purposes. To exercise your rights, please refer to Section 9 above.

10.4 Opt-Out Process

To opt out of the sharing of data using cookie identifiers, you can enable Global Privacy Control (GPC) in your web browser or browser extension. For opt-outs based on other identifiers (such as email addresses), please refer to Section 9. We may need to verify your identity and residence before processing your request.

10.5 Retention

We retain personal information per our data retention policies, unless you request that we delete it sooner, as outlined in this Privacy Policy.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data about your use of our Services. You can manage your cookie preferences through your browser settings, although disabling cookies may limit your ability to use certain features of our Services.

12. International Data Transfers

TruckerCloud may process and store your data outside of your country of residence, where data protection laws may differ. We take appropriate steps to ensure your data is protected in accordance with this Privacy Policy.

13. Do Not Track

Our Services do not currently respond to Do-Not-Track (DNT) browser signals.

14. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such data, we will take steps to delete it. If you are a parent or guardian and believe your child under 16 has provided us with personal data, please contact us at support@truckercloud.com, and we will take immediate action to delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you by posting a notice on our website or contacting you directly.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

TruckerCloud
Email: support@truckercloud.com

Address: 3490 Piedmont Rd NE Suite 1350, Atlanta, GA 30305, USA