Sometimes detention charges are warranted - but sometimes they aren't. Here's how you can save time investigating and negotiating questionable detention fees.
Sometimes detention charges are warranted - a driver arrives on time but has to wait to load or unload. But sometimes a debate ensues when a detention fee is levied. The driver may claim they were on time and charge for detention when they were actually late. Or they may have arrived an hour early for their scheduled appointment, and attempt to charge detention for a wait that should have been expected.
In the past, investigating and negotiating questionable detention fees took a lot of time and energy, not to mention money. Now, TruckerCloud’s ELD-based location data can provide proof of where each load was at any given point in time. You can view data that will quickly tell you whether a detention charge is justified or not.